Native Spaces Cancellation Policy

Last updated: 08/10/2020

This Cancellation Policy is incorporated into the Native Spaces Terms of Use and Service applicable to use of The Services and The Site. Please read this policy carefully. You may not use The Services if you do not agree to this Cancellation Policy.

For information regarding Native Spaces’ updated terms in light of COVID-19, please navigate to the headings below for “Excused Cancellations,” “Policy for Cancellations Due to COVID-19,” “Native Spaces Initiated Cancellations”

Native Spaces is designed to help Space providers (Providers) and Event organisers (and guests) efficiently and conveniently complete Bookings. Every Booking is a Provider’s commitment to make a Space available to an Organiser. When Organisers cancel Bookings, the Provider’s ability to Book that Space during that time becomes increasingly difficult because other interested Organisers may have already made other plans. When Providers cancel Bookings, Organisers’ events and plans can be severely impacted and may require intensive logistical support from Native Spaces. Nonetheless, plans may change, requiring Organisers or Providers to cancel Bookings on occasion.

This Native Spaces Cancellation Policy covers all cancellations and refunds on the Site (www.native-spaces.com). Both Organisers and Providers are subject to and must comply with this Cancellation Policy when cancelling a Booking.

Native Spaces shall have final say in any dispute between Providers and Organisers regarding the application of cancellation policies.

Cancellation by the Event Organiser

An Event Organiser may cancel their booking in accordance with the following terms, according to the cancellation policy chosen by the Space Provider.

  1. Transaction cancellation fee: a cancellation fee of 5% to cover our transaction fees is charged no matter the motive and timing of the cancellation

  2. Notifying about a cancellation: an organiser must notify both Native Spaces and the Space Provider about a cancellation. Native Spaces should be notified by sending an E-mail to cancel@native-spaces.com and the host should be notified by sending them a message via the site on the booking page.

  3. Cancellation confirmation: A Booking is only officially cancelled once the Event Organiser has received confirmation of the cancellation from Native Spaces. 

  4. Cancellation policy: Native Spaces allow Space Providers to choose from 3 cancellation policies (see below). The chosen cancellation policy will be shown in the booking page and in the booking quote.

Cancellation policy options: Flexible: If the Event Organiser cancels more than 7 days prior to the event, they will be refunded 50% of the service fee minus the Native Spaces transaction cancellation fee. If they cancel more than 14 days prior to the event, they will be refunded the full service fee minus the Native Spaces transaction cancellation fee.

Moderate: If the Event Organiser cancels more than 14 days prior to the event, they will be refunded 50% of the service fee minus the Native Spaces transaction cancellation fee. If they cancel more than 30 days prior to the event, they will be refunded the full service fee minus the Native Spaces transaction cancellation fee.

Strict: If the Event Organiser cancels more than 30 days prior to the event, they will be refunded 50% of the service fee minus the Native Spaces transaction cancellation fee. 

Event Organiser will not be entitled to any refund in respect of cancellations made not in accordance with the chosen Space Provider cancellation policy.

Host Payouts Space Provider payouts vary depending on the specific cancellation policy chosen by the Space Provider and other circumstances. If Native Spaces, in its sole discretion based on the applicable cancellation policy, determines an Event Organiser is entitled to a refund, the Host payout will be calculated by deducting from the subtotal price of the Booking the Native Spaces transaction cancellation fee and the refund specified in the applicable cancellation policy. Payouts are typically made within 7 days after the cancellation is confirmed.

Cancellation by the Space Provider

Space Provider may cancel a booking of their Space for an Event in accordance with the following terms:

  1. Transaction cancellation fee: a cancellation fee of 5% to cover our transaction fees is charged no matter the motive and timing of the cancellation

  2. Notifying about a cancellation: a Space Provider must notify both Native Spaces and the Event Organiser about a cancellation. Native Spaces should be notified by sending an E-mail to cancel@native-spaces.com and the Organiser should be notified by sending them a message via the site on the booking page.

  3. Cancellation confirmation: A Booking is only officially cancelled once the Space Provider has received confirmation of the cancellation from Native Spaces.

  4. Late cancellation Fee: Space Provider who cancels a booking less than 30 days prior to the Event Date will be charged a 200 euros cancellation fee (which Native Spaces may refund to the Event Organiser in its discretion) in addition to the Native Spaces transaction cancellation fee (5% of the total booking amount). Space Provider can only cancel any Event or booking once in any six month period. Native Spaces will deduct any applicable cancellation fees and amounts owed by the Space Provider from the next payout.

  5. Support for the Event Organiser: The Space provider will be accountable for and will support the Event Organiser with any costs or inconveniences caused by the cancellation. Native Spaces will not be held responsible for any unilateral cancellations.

  6. Force Majeure: If the Space Provider is unable, for reasons beyond their control (e.g. natural disaster, state interdiction, etc.), to make the Space available to the Event Organiser on the Event Date, the Space Provider needs to offer the Event Organiser the option of choosing an alternative date to hold the event at no extra charge to the Event Organiser. If the Event Organiser and the Space Provider cannot agree on an alternative date, then the Space Provider must refund to the Event Organiser the full amount of fees charged to the Event Organiser. In neither case shall the Space Provider be liable for any additional costs incurred by the Event Organiser arising out of a rescheduling or cancellation of the event.

Excused Cancellations (and Policy for Cancellations Due to COVID-19)

Native Spaces may allow a Space Provider or an Event Organiser to cancel a Booking due to extenuating circumstances and with short notice (an “Excused Cancellation”). In order to qualify a cancellation as an Excused Cancellation, the Space Provider or Event Organiser must inform about the cancellation through the booking page on the Native Spaces site, and, thereafter, email Native Spaces at cancel@native-spaces.com to request that the cancellation be considered for Excused Cancellation. Native Spaces will evaluate the request and determine, in its sole judgment and discretion, whether or not the cancellation qualifies as an Excused Cancellation. In doing so, Native Spaces may require the Event Organiser or Space Provider to provide evidence to support the Excused Cancellation.

If Native Spaces approves the Excused Cancellation, Fees will be refunded in full to the Event Organiser and no payout will be sent to the Space Provider; provided, however, that Native Spaces reserves the right to retain or charge the Native Spaces transaction cancellation fee.

The following circumstances may be considered grounds for an Excused Cancellation, subject to Native Spaces’ sole and exclusive discretion (the following list is non-exhaustive):

  • Unexpected death or serious illness of a Space Provider, Event Organiser, or immediate family member of either;

  • Serious injury that directly restricts an Event Organiser’s ability to travel or a Space Provider’s ability to provide the Booked Space;

  • A trigger of a state of emergency declared by an applicable governmental agency that directly impact the use of a Space or the Event Organiser’s ability to travel to the Space;

  • Urgent travel restrictions or severe security advisories issued after the time of Booking, by an appropriate government office or agency;

  • Severe property damage or unforeseen maintenance issues that directly impact the safe use of the Space;

  • Legal, municipality, or utility injunction or order that directly restricts use of or access to a Space; or

  • Outbreak of war or other acts of government.

Policy for Cancellations Due to COVID-19

In the case of urgent travel restrictions or severe security advisories issued after the time of Booking, by an appropriate government office or agency, which restrict the Organiser travel to the space or make the hosting of the event not possible, the Space Provider needs to offer the Event Organiser the option of choosing an alternative date to hold the event at no extra charge to the Event Organiser. If the Event Organiser and the Space Provider cannot agree on an alternative date, then the cancellation will be considered as an “Excused Cancellation” (see above).

Native Spaces Initiated Cancellations

Native Spaces may decide, in its sole discretion, that it is necessary or appropriate to cancel a Booking. Native Spaces may cancel a Booking at any time prior to the Event start time. Except for cancellations due to Event Organiser malfeasance, as described below, when Native Spaces initiates a cancellation, all Fees will be refunded in full to the Event Organiser and no payout will be sent to the Space Provider; provided, however, that Native Spaces reserves the right to retain the transaction cancellation fee. In the event Native Spaces initiates a cancellation due to Event Organiser malfeasance, a refund will be issued in accordance with the applicable Space Provider Cancellation Policy then in effect.

Neither Native Spaces nor any of the parties to the cancelled Booking shall have any liability or obligation for any such Native Spaces-initiated cancellations. The following are circumstances in which Native Spaces may initiate a cancellation:

  • If Native Spaces determines, in its sole, reasonable discretion, that Event Organiser’s conduct or the Event itself may be in violation of applicable law, may pose a safety risk or risk of property damage, or may otherwise violate any of Native Spaces’ terms and conditions, Native Spaces may initiate a cancellation due to Event Organizer malfeasance;

  • An Excused Cancellation;

  • The removal of a Space Provider or Space from the Site prior to the Start Time of the Event;

  • Any actual or potential illegal or unauthorized activity;

  • Risk of harm or safety concerns;

  • Failure to provide proof of insurance, including event or film production insurance, when requested by Native Spaces;

  • Any other reason.