Frequently asked questions

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What is the difference between a quote and an invoice?

A quote is a proposal sent by venue hosts to event organizers, which can be accepted by entering the payment information, which guarantees the space booking.

An invoice is a proposal requested by business clients in order to make the payment from a business account. It can be generated on Native Spaces after booking a space and it is based on the information provided in the original quote as well as specific information required by the business.

Do I pay to use Native Spaces?

It is completely free to sign up, search and book with Native Spaces. We remunerate ourselves only by charging space hosts a small fee for providing them with the infrastructure to find clients, manage and process online bookings.

What is Stripe?

Native Spaces works with Stripe, a secure international payment system, to process online payments. Native Spaces takes care of all payment charges, so there is no charge for you whatsoever for this service. Once your space goes live online, you will receive a link to enter your bank account details. If you haven't received a link and you are a current space host please contact us at [email protected] or call us on +33 669764594.

What questions should I ask the host?

We encourage you to share as much as possible about the type of event you are planning with the host. Feel free to ask questions regarding parking and access, the neighbours, access to facilities such as toilets, wet weather alternatives and restrictions concerning music and noise.

What details should I give the host?

Things like the kind of event you wish to host, the number of guests, any suppliers you may hire are very important details that the host should know about.

What is Native Spaces?

Native Spaces is an online market place for people to discover, book and list unique spaces (venues) for special events and experiences, from birthday dinners and weddings to board meetings and company off-sites.
We also provide a selection of carefully selected services suppliers to make your planning experience complete.

Why Native Spaces does what it does?

Native Spaces strives to create a platform for event organizers to easily discover one-of-a-kind spaces while providing space owners an opportunity to generate additional revenue and, at the same time, making the entire process transparent and hassle free for both parties.

How does Native Spaces work?

Native Spaces connects hosts of beautiful unique spaces with people looking for venues to organise special events, from birthday dinners and weddings to board meetings and company off-sites. We also provide a selection of carefully selected services suppliers to make your planning experience complete.

How does Native Spaces work for hosts (space owners)?

Hosts can feature their space(s), free of charge, by filling in a simple form to provide basic information about the space (type of events, amenities, location, photos) and submitting it for a review.
After your space is approved, it becomes available for booking. You will then be able to receive requests, message clients and send quotes through our platform. After the booking is confirmed, the client is charged the deposit and you will automatically get paid on the day of the event, minus the commission. Native Spaces will ensure a safe payment process for bookings made through our web-site.

What is the cancellation policy?

We have developed 3 cancellation policies to fit various space requirements. They state the maximum period in which an event organiser can cancel and get a refund for any service fees (see below). The percentages indicate a refunded portion of the total amount for the rental / booking.
Please, note that payment processing fees (5%) are non-refundable in any cancellation policy and will be retained by Native Spaces.

How long do I have to reply?

Please reply as soon as possible within the first 48 hours. Replying on time improves your ranking on our pages and also means clients are more likely to get in touch again.

How do I send a quote?

To create a quote, click on the “Start quote now” button and add any relevant services with their prices (including all fees). as well as any specific to this booking rules and conditions (such as security deposit, any noise restrictions, etc.). Once you are ready, please verify that you have selected the correct VAT rate and click on “Send quote”.

When will I get paid?

You will be paid the deposit at the time of the booking and the outstanding amount 4 weeks before the event. The funds will be kept in your Stripe account until we release them to your bank account on the day of the event. You should leave 2-3 working days for the money to appear in your bank account. We have chosen this method so that we can guarantee the security of payments both to hosts and organisers.

When is the commission taken?

When a payment is made online via the Native Spaces platform, the commission is taken before a payout is made to your bank account, so you will receive the total booking amount (as per the invoice) minus our commission. For payments that are made by the organisers directly to you, we will send you an invoice and payment request for our commission upon booking confirmation.

Will I receive an invoice for the commission?

Yes, we will send you an invoice for the Native Spaces commission once a booking has been confirmed and payment received.

What does the insurance cover?

When you book through Native Spaces, we automatically provide insurance coverage of up to €1,500,000 for any material damages caused to the rented space or the property of the events service provider in the event of a major incident. Your safety and peace of mind matter to us, so whether it's theft, water leaks during a gathering, or even a fire sparked by birthday candles, rest assured that these incidents are all covered by our AXA multi-risk insurance. Explore further details about Native Spaces insurance coverage for added reassurance.

What if I need to cancel?

Don't worry, just let us know as soon as possible by sending an E-mail at [email protected]. Please check our full cancellation policy here.

When will I get a reply?

Hosts have 48 hours to reply. If you are not getting an answer in this time frame, please contact our team at [email protected] or call us on +33 669764594.

How much does it cost to use Native Spaces?

You won't be charged for using our search services and advice, or for booking through our website. We are remunerated by our hosts, and in return they get secure payments, insurance, and handy online reservation tools.

What are the advantages of using Native Spaces?

By using Native Spaces, you benefit from :
- A list of carefully selected unique spaces
- Secure online payments
- Insurance: when making a booking on Native Spaces you are automatically insured (up to €1,500,000 in material damages) at no additional cost.
- Customer support: a dedicated team is here to help with any questions as well as support you in the organization of your event, from finding the perfect space to identifying the most suitable service providers. You can always contact us.

Can I schedule a visit?

Absolutely! Please request a visit directly from the host using the messaging functionality. If you are not getting a response within 24 hours, please contact us at [email protected] or call us on +33 669764594.

Quelles informations dois-je donner à l’hôte?

Faites-lui savoir quel type d'événement vous souhaitez organiser, le nombre d'invités, le type d'espace auquel vous devez avoir accès. Les fournisseurs que vous utilisez tout comme les horaires de l'événement sont des détails tout aussi importants.